Shipping

Do you offer free shipping?

Yes. Every order, every time. No minimum, no code needed.
How long until my order ships?

Orders ship within 3 business days. You'll get a tracking link as soon as it's on its way.
How long does delivery take?

International shipping typically takes 7–15 business days, depending on destination.
Do you ship internationally?

Yes. We ship to most countries. If you're unsure whether we ship to yours, reach out and we'll check.
My tracking hasn't updated. What should I do?

International tracking can take a few days to update after the package leaves our warehouse. If it hasn't moved in 7 days, contact us — we'll look into it.
My package arrived damaged. What now?

Send us a photo. We'll replace it or refund you — no need to return the damaged item.

Returns

What's your return policy?

Because herbal tea is a consumable product, opened items are generally non-returnable. If there's a quality issue with your order, contact us — we'll make it right.
Can I get a refund if the tea didn't work for me?

We're not able to accept "no noticeable effect" as a reason for return. Herbal tea works differently for everyone, and results take time. What we can promise is quality — and if something is wrong with your order, we'll fix it.
Can I return an unopened product?

Yes. Unopened items can be returned within 30 days of delivery. Return shipping is paid by the customer.
How do I start a return?

Email us at [teazertea@outlook.com] with your order number. We'll confirm whether your order qualifies and send you the return instructions.
How long do refunds take?

Once we receive your return, refunds are processed within 3–5 business days. Depending on your bank, it may take another few days to appear on your statement.
Can I cancel or change my order?

If your order hasn't shipped yet, yes. Email us as soon as possible. Once it's shipped, we can't change it — but our return policy still applies.